In-the-moment collection
Use web, mobile, QR, email, SMS, receipt, kiosk, and post-interaction survey channels.
B2C experience solutions
Understand customers across every channel and moment
Capture fast, relevant feedback before, during, and after customer interactions—and route the insight to teams that can improve the experience.
Journey feedback
Live- Browse and discoverWebsite intercept · Concept feedback · Preference
- Purchase and deliveryCheckout effort · Confirmation · Fulfillment
- Use and supportProduct satisfaction · Service CSAT · CES
- Loyalty and advocacyRelationship NPS · Reviews · Referral
Customer signals
Measure the experience without over-surveying customers
NPS, CSAT, and CES
Measure relationship loyalty, transaction satisfaction, and effort with driver and trend analysis.
Explore capabilitySmart targeting
Target by journey stage, channel, purchase, product, location, language, segment, or prior response.
Real-time recovery
Alert service teams when a customer requests contact, reports a critical issue, or submits a low score.
Comment intelligence
Summarize themes, detect sentiment, compare customer segments, and review representative comments.
Explore capabilityGlobal experiences
Serve multilingual, right-to-left, mobile-friendly surveys and compare results across markets.
Explore capabilityService recovery workflow
Low CSAT detected- Customer gives a 1–2 scoreResponse rule identifies a priority experience.
- Context is attachedOrder, location, channel, product, and contact data are included.
- Case is routedCRM, support, email, Slack, or Teams receives a task.
- Outcome is measuredA follow-up survey records resolution and recovered satisfaction.
Close the feedback loop
Make it easy to respond while the experience is still fresh
Create clear thresholds, escalation rules, ownership, deadlines, and follow-up measurement without exposing sensitive responses to people who do not need access.
- Consent-based contact request fields
- Named or anonymous response policies
- Priority rules by score, topic, sentiment, or keyword
- Role-based access to customer-level data
- Resolution status and recovery reporting
B2C use cases
Flexible enough for every customer-facing environment
Retail and commerce
Store experience, checkout, delivery, product, returns, loyalty, and post-purchase feedback.
Hospitality and events
Booking, arrival, venue, session, speaker, service, guest satisfaction, and future intent.
Digital products
UX research, feature feedback, task completion, onboarding, in-app intercepts, and churn reasons.
Services and support
Appointment, interaction, effort, resolution, agent, branch, and relationship feedback.
Turn customer moments into measurable improvements
Start with a CSAT, NPS, product, website, or post-purchase template and add closed-loop workflows as you scale.