v8 Experience Orchestration
Trigger the right feedback at the right moment, then close the loop
Connect business events to surveys across email, SMS, web, app, and service workflows while respecting global contact preferences and organization-wide fatigue rules.
Send onboarding CSAT after 24 hours; escalate scores <= 2.
Journey feedback
Attach NPS, CSAT, CES, reasons, themes, and follow-up outcomes to a customer or employee lifecycle.
Event triggers
Listen for CRM, support, commerce, HR, product, and custom API events.
Native in-app feedback
Use mobile/web SDK triggers for contextual micro-surveys after meaningful product moments.
Contact preferences
Respect channel, language, time zone, consent, quiet hours, and communication frequency.
Closed-loop recovery
Create cases, assign owners, notify teams, follow up, and measure whether the issue was resolved.
Orchestration analytics
Compare trigger, channel, timing, delivery, response, quality, and business outcome performance.