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Terms of Service

TERMS OF SERVICE

Last updated: June 22, 2026


Welcome to SierraTec Secure LLC. These Terms of Service (“Terms”) govern your access to and use of www.sierratecsecure.com, any related learning management platform, account portal, course marketplace, instructor portal, provider portal, subscriptions, bootcamps, practice tests, labs, exam vouchers, eBooks, digital products, downloadable materials, live sessions, consulting services, cybersecurity services, professional services, and other products or services offered by SierraTec Secure LLC.
By accessing or using our website, creating an account, purchasing a product or service, enrolling in a course, joining a bootcamp, subscribing to a plan, downloading materials, purchasing an exam voucher, booking a live session, offering content or services, providing cybersecurity services, or otherwise using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not access or use our website, platform, products, or services.
These Terms are intended for general business use. SierraTec Secure LLC should have these Terms reviewed by qualified legal counsel before publication or implementation.

1. Company Information

These Terms are entered into between you and SierraTec Secure LLC (“Company,” “SierraTec Secure,” “we,” “us,” or “our”).
Mailing Address:
SierraTec Secure LLC
​3602 Fayette CT
Woobdridge, Virginia 22193
​Email: info@sierratecsecure.com
​Phone: (703) 906-7186

2. Description of Services

SierraTec Secure provides educational, professional development, cybersecurity, information technology training, digital-product, consulting, and professional cybersecurity services.
Our services may include, but are not limited to:
  1. Cybersecurity and IT certification preparation courses.
  2. Video courses, text courses, and downloadable learning materials.
  3. Bootcamps and instructor-led training sessions.
  4. Practice tests, quizzes, assessments, and hands-on labs.
  5. Vendor-specific certification exam vouchers, exam credits, testing codes, authorization codes, and related exam-purchase support.
  6. Subscription-based access to courses and training materials.
  7. Digital products, eBooks, templates, study guides, workbooks, reports, and related educational resources.
  8. On-demand training and self-paced learning.
  9. On-site training and enterprise training for organizations.
  10. Cyber awareness training.
  11. Personalized one-on-one educational support.
  12. Paid live meetings, webinars, coaching, mentoring, office hours, and workshops.
  13. Professional services, consulting, and custom training solutions.
  14. Cybersecurity vulnerability assessments.
  15. Penetration testing.
  16. Incident response services.
  17. Cybersecurity risk assessments and cyber assessments.
  18. Security maturity assessments.
  19. Compliance-readiness assessments.
  20. Security consulting and remediation guidance.
  21. Website accounts, student dashboards, instructor dashboards, provider dashboards, certificates, and related platform features.
We may update, modify, suspend, discontinue, or remove any part of the website or services at any time. We may also add new products, services, features, training programs, professional services, or content.
Your continued use of the website or services after changes are posted means you accept the updated Terms.

3. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account, purchase services, offer content, provide services, or enter into these Terms.
If you are using the services on behalf of a company, school, government agency, nonprofit, or other organization, you represent that you have authority to bind that organization to these Terms.
Our services are not intended for children under 13. If a parent or legal guardian allows a minor to use our services, the parent or legal guardian is responsible for the minor’s activity and for determining whether the content is appropriate.

4. Account Registration

Some services require you to create an account. When creating an account, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your username, password, and account access credentials.
You agree to notify us promptly if you believe your account has been accessed without authorization or if there is any security breach involving your account.
You are responsible for all activity that occurs under your account, whether or not you authorized the activity. We are not responsible for losses caused by your failure to safeguard your account credentials.
We may require identity verification, payment verification, tax documentation, certification verification, background review, professional qualification review, or other onboarding steps for instructors, providers, enterprise users, cybersecurity service providers, or purchasers of certain products and services.

5. User Categories

For purposes of these Terms:
  • Student means a person who enrolls in, purchases, accesses, or participates in courses, subscriptions, bootcamps, practice tests, labs, digital products, exam vouchers, or learning services.
  • Customer means a person or organization that purchases products, services, live meetings, exam vouchers, training, consulting, cybersecurity services, or professional services.
  • Instructor means an approved person or entity that creates, teaches, publishes, sells, facilitates, or supports courses, bootcamps, eBooks, digital products, live sessions, or educational content through SierraTec Secure.
  • Provider means an approved person or entity that provides cybersecurity services, consulting services, professional services, cyber assessments, vulnerability assessments, penetration testing, incident response, coaching, live meetings, or other services through SierraTec Secure.
User means any person or organization that accesses or uses the website or services, including Students, Customers, Instructors, Providers, visitors, account holders, and enterprise users.

6. Student and User Responsibilities

When using our services, you agree to:
  1. Use the website and services only for lawful purposes.
  2. Provide accurate registration, billing, and contact information.
  3. Keep your account information up to date.
  4. Respect our intellectual property and the intellectual property of others.
  5. Complete coursework, labs, practice tests, and other learning activities honestly.
  6. Follow all course, bootcamp, subscription, live session, service, exam voucher, and platform rules.
  7. Use hands-on labs and technical training environments only for authorized educational purposes.
  8. Avoid disrupting the website, learning platform, instructors, providers, staff, or other users.
  9. Use cybersecurity training, tools, and demonstrations only for ethical, lawful, and authorized purposes.
  10. Comply with all applicable laws, rules, contracts, policies, vendor requirements, certification rules, and professional standards.
You are solely responsible for your own learning outcomes, exam preparation, certification applications, professional decisions, security decisions, business decisions, and career results.

7. Prohibited Uses

You agree not to use the website or services to:
  1. Violate any law, regulation, contract, policy, vendor rule, certification rule, or third-party right.
  2. Share your account login with unauthorized users.
  3. Resell, rent, lease, sublicense, transfer, or commercially exploit access to our courses, subscriptions, digital products, exam vouchers, cybersecurity services, or materials without written permission.
  4. Copy, scrape, harvest, download in bulk, or systematically collect website content, course content, user data, student data, customer data, or platform information.
  5. Circumvent access controls, payment systems, course restrictions, subscription limits, security features, exam voucher restrictions, or service controls.
  6. Reverse engineer, decompile, disassemble, modify, or attempt to discover source code for any software or platform feature.
  7. Upload viruses, malware, spyware, harmful code, exploit code intended for misuse, or other disruptive materials.
  8. Interfere with or place an unreasonable burden on our website, servers, systems, instructors, providers, support team, customers, students, or services.
  9. Use bots, crawlers, scrapers, automated tools, or unauthorized scripts to access the website or services.
  10. Impersonate another person or organization.
  11. Submit false support requests, abuse reports, payment disputes, service requests, incident reports, exam voucher claims, or account information.
  12. Harass, threaten, abuse, defame, or harm another user, instructor, provider, staff member, customer, student, or third party.
  13. Use training environments for cryptocurrency mining, live attacks, unauthorized scanning, illegal testing, or any non-educational purpose.
  14. Use cybersecurity training, services, tools, or materials for unlawful hacking, unauthorized access, data theft, credential theft, exploitation, malware activity, destructive testing, or harm.
  15. Conduct cybersecurity testing against any system, network, application, device, cloud environment, account, or data source without proper written authorization.
  16. Misuse, duplicate, resell, transfer, publish, trade, or fraudulently obtain exam vouchers unless expressly permitted by SierraTec Secure and the applicable vendor.
We may suspend or terminate access if we believe a user has violated these Terms or created risk for SierraTec Secure, our users, our customers, our partners, certification vendors, testing providers, or the public.

8. Cybersecurity Training and Ethical Use

Some SierraTec Secure courses, labs, bootcamps, practice tests, services, and training materials may involve cybersecurity concepts, tools, testing methods, technical demonstrations, security frameworks, defensive techniques, and offensive-security concepts.
These materials are provided strictly for lawful, ethical, educational, defensive, and professional development purposes.
You agree not to use any knowledge, materials, tools, code, demonstrations, labs, assessments, reports, or techniques obtained from SierraTec Secure to attack systems, access data without authorization, bypass security controls, commit fraud, disrupt services, evade detection, steal credentials, deploy malware, or violate any law.
You are responsible for ensuring that any cybersecurity activity you perform outside our platform is authorized, lawful, and compliant with applicable rules, contracts, policies, professional obligations, and regulations.

9. Courses, Bootcamps, and Training Programs

Course descriptions, bootcamp schedules, instructors, providers, topics, dates, durations, certificates, prices, and features may change from time to time.
We make reasonable efforts to keep course and program information accurate, but we do not guarantee that all information will always be complete, current, or error-free.
Enrollment in a course, bootcamp, or training program gives you a limited, non-exclusive, non-transferable license to access the applicable content for your personal educational use or authorized organizational use.
Unless expressly stated in writing, purchasing a course or enrolling in a program does not guarantee:
  1. Certification exam success.
  2. Employment, promotion, salary increase, contract award, or business results.
  3. Admission into any third-party certification body.
  4. Satisfaction of continuing education, licensing, compliance, or regulatory requirements.
  5. Permanent access to all course materials.
  6. Any particular skill level, professional outcome, or security outcome.

10. Practice Tests, Quizzes, Labs, and Certificates

Practice tests, quizzes, labs, assignments, and assessments are provided for training and self-evaluation purposes.
They may not reflect the exact content, format, scoring, or requirements of any third-party certification exam.
Certificates issued by SierraTec Secure, if any, confirm completion of the applicable SierraTec Secure course, training program, bootcamp, live session, or learning activity. They do not represent official certification by a third-party certification provider unless expressly stated.
You are responsible for verifying certification requirements directly with the applicable certification body.

11. Exam Vouchers

SierraTec Secure may sell, resell, bundle, distribute, or facilitate access to certification exam vouchers, exam credits, testing codes, authorization codes, or similar exam-purchase instruments (“Exam Vouchers”).
Exam Vouchers are vendor specific and may be issued, controlled, restricted, administered, or fulfilled by third-party certification vendors, testing providers, exam sponsors, or authorized distributors. Examples may include cybersecurity, information technology, cloud, networking, governance, risk, compliance, and related certification vendors.
Purchasing an Exam Voucher from SierraTec Secure does not guarantee:
  1. Exam eligibility.
  2. Exam registration approval.
  3. Exam availability.
  4. Exam scheduling.
  5. Exam success.
  6. Certification approval.
  7. Employment, promotion, salary increase, or business results.
  8. Acceptance by a third-party vendor, testing center, employer, regulator, or certification body.
You are responsible for reviewing and complying with the applicable vendor’s exam policies, candidate agreement, identification requirements, scheduling rules, cancellation rules, rescheduling rules, expiration rules, retake rules, testing-center rules, online proctoring rules, and certification requirements.

11.1 Vendor-Specific Restrictions

Exam Vouchers may be limited by:
  1. Vendor.
  2. Exam code.
  3. Certification program.
  4. Country or region.
  5. Currency.
  6. Language.
  7. Testing provider.
  8. Testing center or online proctoring availability.
  9. Candidate eligibility requirements.
  10. Expiration date.
  11. Retake limitations.
  12. Transfer restrictions.
  13. Promotional or academic-use restrictions.
  14. Other vendor-specific terms.
Exam Vouchers may not be interchangeable between vendors or certification programs. A voucher for one vendor, exam, or certification program may not be used for another vendor, exam, or certification program unless the issuing vendor expressly allows it.

11.2 Voucher Delivery

Exam Vouchers may be delivered by email, account dashboard, manual fulfillment, vendor portal, authorized distributor, or other approved delivery method.
Delivery times may vary depending on vendor processing, payment verification, fraud review, inventory availability, holidays, regional restrictions, or third-party systems.
SierraTec Secure is not responsible for delays caused by third-party vendors, testing providers, distributors, payment processors, or incorrect customer information.
You are responsible for providing accurate name, email address, billing information, candidate information, and any other information required to process or deliver an Exam Voucher.

11.3 Voucher Expiration

Exam Vouchers may expire. Expiration dates are determined by the vendor, testing provider, distributor, or applicable promotion.
You are responsible for using the Exam Voucher before it expires. SierraTec Secure is not responsible for unused, expired, lost, delayed, misused, or forfeited Exam Vouchers, except where required by law or expressly stated in writing.
Expiration dates may not be extendable. If an extension is available, it will be subject to the applicable vendor’s rules and may require additional fees.

11.4 Refunds, Exchanges, and Cancellations for Exam Vouchers

Unless expressly stated at checkout or required by law, Exam Voucher purchases may be non-refundable, non-returnable, non-transferable, and non-exchangeable once issued, delivered, redeemed, assigned, or processed.
SierraTec Secure may deny refunds, exchanges, or cancellations for Exam Vouchers if:
  1. The voucher has been issued.
  2. The voucher has been delivered.
  3. The voucher has been redeemed.
  4. The voucher has expired.
  5. The voucher was purchased for the wrong vendor or exam.
  6. The customer is ineligible for the exam.
  7. The customer missed the exam appointment.
  8. The customer failed the exam.
  9. The customer violated vendor or testing-provider rules.
  10. The vendor, distributor, or testing provider refuses refund or exchange.
If a vendor cancels, modifies, retires, replaces, or discontinues an exam, SierraTec Secure will follow the vendor’s applicable voucher policy.

11.5 Scheduling and Testing

Exam scheduling is handled by the applicable vendor, testing provider, testing center, or online proctoring service.
You are responsible for scheduling your exam, confirming appointment details, meeting identification requirements, arriving on time, complying with testing rules, and resolving scheduling issues directly with the applicable vendor or testing provider.
SierraTec Secure is not responsible for missed appointments, candidate no-shows, identification issues, proctoring failures, testing-center closures, technical issues, exam interruptions, exam misconduct decisions, invalidated results, or vendor enforcement actions.

11.6 Vendor Terms Control

Exam Vouchers are subject to the applicable vendor’s terms, candidate agreement, exam policies, privacy policy, testing-provider rules, and certification-program requirements.
If there is a conflict between these Terms and the applicable vendor’s voucher, exam, scheduling, testing, or certification rules, the vendor’s rules will control for the Exam Voucher, exam administration, exam eligibility, testing process, scoring, certification decision, retake rights, and candidate conduct.
SierraTec Secure does not control third-party vendors, testing providers, exam sponsors, certification bodies, testing centers, online proctoring providers, exam content, scoring, pass/fail decisions, certification issuance, or certification renewal requirements.

11.7 No Guarantee of Exam Outcome

Training, practice tests, labs, bootcamps, study guides, eBooks, coaching, or Exam Vouchers purchased through SierraTec Secure do not guarantee that you will pass any certification exam or receive any certification.
You are responsible for preparing for the exam, understanding exam objectives, satisfying vendor requirements, and determining whether you are ready to test.

11.8 Misuse of Exam Vouchers

You may not resell, transfer, duplicate, publish, share, trade, reverse engineer, misuse, or fraudulently obtain Exam Vouchers unless expressly permitted by the applicable vendor and SierraTec Secure in writing.
SierraTec Secure may suspend access, cancel orders, refuse fulfillment, report misuse to the applicable vendor, or terminate accounts if we suspect voucher fraud, unauthorized resale, payment abuse, identity misuse, chargeback abuse, or violation of vendor rules.

12. Subscriptions

We may offer subscription plans that provide access to selected courses, training materials, practice tests, labs, certificates, live sessions, digital products, or other features.
By purchasing a subscription, you authorize us and our payment service providers to charge your selected payment method for the applicable subscription fees, taxes, and charges.
Unless stated otherwise at checkout:
  1. Subscription access is limited to the account holder or authorized organization.
  2. Subscription access may not be shared, transferred, resold, or assigned.
  3. Subscription features may vary by plan.
  4. Content included in a subscription may change over time.
  5. We may add, remove, update, or discontinue content or features.
  6. Cancellation stops future billing but does not automatically create a refund for past charges, except as required by law or stated in our Refund Policy.
If your payment fails, we may suspend or terminate subscription access.

13. Digital Products, eBooks, and Downloadable Materials

SierraTec Secure may sell or provide digital products, including eBooks, templates, study guides, downloadable files, software-related materials, checklists, technical guides, reference documents, reports, worksheets, or other digital resources.
Digital products are licensed, not sold, unless expressly stated otherwise.
When you purchase or access a digital product, you receive a limited, personal, non-exclusive, non-transferable license to use the product for your own educational, professional, or authorized internal business purposes.
You may not resell, redistribute, publicly share, upload, publish, transfer, sublicense, or make digital products available to others without written permission from SierraTec Secure.
Due to the nature of digital products, refunds may be limited as described in our Refund Policy.

14. Live Meetings, Webinars, Coaching, and Workshops

SierraTec Secure may offer paid live meetings, coaching sessions, tutoring, mentoring, webinars, workshops, office hours, live bootcamp sessions, consulting meetings, or other professional sessions.
Live offerings may be delivered by SierraTec Secure staff, Instructors, Providers, contractors, or approved third parties.
Live meeting listings should identify the topic, date, time, duration, format, prerequisites, deliverables, cancellation rules, rescheduling rules, and refund rules where applicable.
Live meetings do not guarantee assignment completion, exam success, certification approval, job placement, business results, security outcomes, or any specific result.
If a live meeting is missed, canceled, delayed, or materially incomplete, our Refund Policy, cancellation policy, checkout terms, or applicable written agreement will control.

15. Enterprise Training and Custom Services

SierraTec Secure may provide on-site training, enterprise training, cyber awareness training, private group training, consulting, cybersecurity services, or other custom services for organizations.
Custom or enterprise services may be governed by a separate written agreement, proposal, statement of work, invoice, master services agreement, order form, rules of engagement, or service addendum.
If there is a conflict between these Terms and a signed written agreement for custom services, the signed written agreement will control for that specific service.
Organizations are responsible for ensuring that attendees, employees, contractors, users, and representatives participating in enterprise services comply with these Terms.

16. Cybersecurity Professional Services

SierraTec Secure may offer or facilitate cybersecurity professional services, including:
  1. Vulnerability assessments.
  2. Penetration testing.
  3. Web application security testing.
  4. Network security testing.
  5. Cloud security assessments.
  6. Wireless security assessments.
  7. Social engineering assessments, where legally authorized.
  8. Incident response.
  9. Digital forensics support.
  10. Cybersecurity risk assessments.
  11. Cyber assessments.
  12. Security maturity assessments.
  13. Compliance-readiness assessments.
  14. Security policy review.
  15. Security architecture review.
  16. Security awareness consulting.
  17. Remediation guidance.
  18. Executive cybersecurity advisory services.
All cybersecurity services must be performed only under written authorization, a statement of work, proposal, work order, rules of engagement, or other approved written agreement.
No User, Instructor, Provider, contractor, customer, or third party may conduct scanning, testing, exploitation, monitoring, data collection, forensic review, incident response, security assessment, or access activity against any system, network, application, account, device, cloud environment, or data source without proper written authorization.
SierraTec Secure may require additional customer authorization, identity verification, scope confirmation, insurance review, compliance review, or contract review before cybersecurity services begin.
 

17. Vulnerability Assessment and Penetration Testing Rules

For vulnerability assessments and penetration testing, the applicable rules of engagement should identify:
  1. Authorized targets.
  2. Testing dates and times.
  3. Testing methods.
  4. Excluded systems.
  5. Prohibited techniques.
  6. Emergency contacts.
  7. Reporting procedures.
  8. Data-handling requirements.
  9. Evidence-handling requirements.
  10. Stop-testing conditions.
  11. Retest conditions, if any.
Providers and customers must not exceed the approved scope, test unauthorized targets, access unrelated data, maintain persistence, disrupt systems unnecessarily, or disclose vulnerabilities except through the approved reporting process.
SierraTec Secure may suspend or terminate any engagement if we believe testing creates unacceptable legal, technical, operational, reputational, or security risk.

18. Incident Response Services

Incident response services may include triage, containment guidance, forensic support, malware review, log review, compromise assessment, recovery guidance, communication support, and post-incident recommendations.
Incident response may involve sensitive customer information and urgent business operations.
Customers are responsible for providing accurate information, timely access, necessary approvals, and appropriate internal points of contact.
Providers must:
  1. Follow the approved engagement scope.
  2. Preserve confidentiality.
  3. Avoid unnecessary destruction or alteration of evidence.
  4. Escalate urgent risks to SierraTec Secure and the customer.
  5. Avoid giving legal, insurance, regulatory, or law-enforcement advice unless qualified and authorized to do so.
  6. Recommend that customers consult legal counsel when breach notification, law enforcement, insurance, regulatory, or contractual reporting obligations may apply.
SierraTec Secure may require a separate incident response agreement, emergency authorization, or custom payment terms before incident response services begin.

19. Customer Data and Confidentiality for Cybersecurity Services

Cybersecurity services may involve confidential, sensitive, proprietary, regulated, or security-related customer information.
Customers, Providers, and SierraTec Secure personnel must protect such information and use it only to perform, support, verify, or administer the approved service.
Providers may not:
  1. Sell, share, or reuse customer data.
  2. Publish customer findings without written approval.
  3. Use customer systems for training, demos, marketing, or portfolio purposes without written approval.
  4. Store customer data longer than necessary.
  5. Transfer customer data to unauthorized third parties.
  6. Use customer credentials or access outside the approved engagement.
SierraTec Secure may require Providers to delete, return, encrypt, or securely store customer information at the end of an engagement.

20. Cybersecurity Service Deliverables

Cybersecurity service listings, proposals, or statements of work may identify applicable deliverables, including:
  1. Kickoff meeting.
  2. Scope confirmation.
  3. Rules of engagement.
  4. Asset list or testing target list.
  5. Vulnerability findings.
  6. Risk ratings.
  7. Evidence summaries.
  8. Technical remediation guidance.
  9. Executive summary.
  10. Final report.
  11. Debrief meeting.
  12. Retest or validation, if included.
  13. Incident response timeline, if applicable.
  14. Lessons learned, if applicable.
A Provider is not entitled to payment until the required service has been completed, accepted, or otherwise approved for payment under the applicable project terms.

21. Payments, Pricing, Billing, and Currency

Prices for courses, products, subscriptions, bootcamps, exam vouchers, live meetings, cybersecurity services, and professional services are displayed at checkout or provided in a written quote, invoice, proposal, order form, or agreement.
Unless expressly stated otherwise in writing, all prices, fees, revenue share calculations, refunds, credits, chargebacks, payouts, minimum payout thresholds, and other amounts under these Terms are stated and payable in U.S. Dollars (USD).
Exam Voucher pricing, availability, expiration, refund eligibility, delivery timelines, and redemption rules may vary by vendor, exam, region, testing provider, and promotion.
We reserve the right to change pricing, discounts, promotions, bundles, subscription plans, exam voucher availability, and product availability at any time. Price changes do not affect completed purchases unless otherwise stated.
You agree to pay all applicable fees, taxes, and charges associated with your purchase. You also agree that the billing information you provide is accurate and that you are authorized to use the selected payment method.
If a payment is declined, reversed, disputed, canceled, unpaid, or charged back, we may suspend or terminate access to the purchased service, product, course, subscription, exam voucher, live meeting, cybersecurity service, or account.
For Instructors, Providers, and approved individuals receiving revenue share or service payments, SierraTec Secure may process payouts through PayPal, Stripe, Stripe Connect, or another approved payment method. Unless a written agreement states otherwise, eligible payouts are issued in U.S. Dollars (USD) on a uniform monthly schedule, on or before the 15th calendar day of the month following the month in which the revenue becomes eligible for payout. Payout timing, availability, fees, currency conversion, account verification, settlement timing, and transfer completion may vary based on the payment processor, country, currency, banking system, account status, compliance review, and applicable law.

22. Refunds and Cancellations

Refunds, returns, exchanges, cancellations, rescheduling, and store credits are governed by our Refund Policy, as posted on our website and updated from time to time.
Digital products, downloaded materials, accessed course content, subscriptions, bootcamps, exam vouchers, live meetings, custom services, cybersecurity services, professional services, and completed consulting services may be non-refundable or subject to specific refund limitations.
To request assistance with a refund or billing issue, contact:
Email: info@sierratecsecure.com
​Phone: (703) 906-7186

23. User Content and Submissions

You may be able to submit comments, messages, reviews, assignments, questions, support requests, profile information, files, feedback, service details, target information, authorization documents, candidate information, or other content through the website or services (“User Content”).
You retain ownership of your User Content.
By submitting User Content, you grant SierraTec Secure a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, display, transmit, and process that content as necessary to provide, operate, improve, support, secure, verify, and protect our services.
You represent that you have the rights necessary to submit your User Content and that your User Content does not violate any law or third-party rights.
We may remove or restrict User Content if we believe it violates these Terms, applicable law, platform rules, customer agreements, vendor rules, certification rules, or the rights or safety of others.

24. Feedback and Suggestions

If you send us ideas, suggestions, proposals, testimonials, reviews, feature requests, or other feedback, you agree that we may use them without restriction or compensation to you.
You agree not to send us confidential or proprietary information unless we have entered into a separate written agreement covering that information.

25. Instructor, Contributor, Partner, and Provider Content

SierraTec Secure may allow instructors, trainers, contributors, partners, providers, consultants, or third parties to provide courses, materials, live sessions, eBooks, digital products, cybersecurity services, professional services, or other content through the platform.
Any Instructor, Provider, trainer, contributor, partner, or third party is responsible for ensuring that their submitted materials, services, credentials, deliverables, and representations are accurate, lawful, professional, properly authorized, and compliant with these Terms.
By submitting content to SierraTec Secure, a contributor grants us the right to host, display, promote, distribute, sell, modify for formatting or accessibility, and otherwise use the content as necessary to provide, operate, market, and support the services, unless a separate written agreement states otherwise.
SierraTec Secure may remove contributor content, restrict access, suspend listings, delay payment, reject deliverables, or suspend contributor accounts if content or services violate these Terms, applicable law, quality standards, professional standards, customer requirements, or platform requirements.

26. Instructor and Provider Approval

SierraTec Secure may approve, reject, suspend, or terminate Instructor or Provider status at its discretion.
Approval may depend on:
  1. Subject-matter expertise.
  2. Professional credentials.
  3. Certifications.
  4. Teaching experience.
  5. Consulting experience.
  6. Cybersecurity service experience.
  7. Work samples.
  8. Course quality.
  9. Student or customer feedback.
  10. Compliance history.
  11. Business needs of the platform.
SierraTec Secure may require an interview, demo lesson, identity verification, certification verification, background review, sample course materials, service-delivery review, or other onboarding steps before approving an Instructor or Provider.

27. Instructor and Provider Status

Instructors and Providers are independent contractors and are not employees, partners, joint venturers, franchisees, or legal representatives of SierraTec Secure.
Instructors and Providers are responsible for:
  1. Providing accurate registration, payment, tax, and profile information.
  2. Maintaining required certifications, credentials, licenses, skills, and permissions.
  3. Paying all taxes arising from their revenue.
  4. Providing quality instruction, content, deliverables, or services.
  5. Complying with all applicable laws, platform policies, student-protection requirements, customer requirements, and professional standards.
Nothing in these Terms creates an employment relationship or guarantees minimum revenue, minimum enrollment, minimum service volume, minimum teaching hours, or continued approval as an Instructor or Provider.

28. Instructor and Provider Representations

Instructors and Providers represent and warrant that:
  1. They own or have all rights, licenses, consents, and permissions necessary to provide their submitted content, services, and deliverables.
  2. Their content and services do not infringe copyright, trademark, trade secret, privacy, publicity, or other third-party rights.
  3. They have the qualifications, credentials, knowledge, and skill to teach the subject matter or provide the applicable service.
  4. Their content, services, deliverables, and profiles are accurate, professional, lawful, and not misleading.
  5. They will not upload malware, unauthorized copyrighted material, exam dumps, stolen content, confidential employer materials, restricted certification exam content, or unlawful content.
  6. They will not make false promises regarding certification, employment, salary, immigration benefits, government approval, security outcomes, compliance outcomes, or guaranteed results.
  7. They will comply with applicable export-control, sanctions, privacy, accessibility, consumer-protection, cybersecurity, professional-services, and education-related laws.
  8. They will protect student and customer data.

29. Prohibited Instructor and Provider Conduct

Instructors and Providers may not:
  1. Harass, discriminate against, threaten, abuse, exploit, or mislead students or customers.
  2. Solicit students or customers to move paid activity outside the platform without written approval.
  3. Sell or share student or customer personal data.
  4. Use student or customer data for unrelated marketing.
  5. Upload offensive, defamatory, pornographic, hateful, false, or infringing content.
  6. Circumvent platform security, payment systems, coupon rules, service controls, or access controls.
  7. Impersonate another instructor, provider, company, or professional.
  8. Misrepresent credentials, certifications, employment history, service capabilities, or experience.
  9. Interfere with another instructor’s or provider’s course, account, listing, students, or customers.
  10. Post unauthorized advertisements, spam, or affiliate links.
  11. Use the platform for illegal hacking, unauthorized penetration testing, credential theft, malware development, destructive activity, or unlawful cyber activity.
  12. Conduct cybersecurity services outside the approved written scope.
  13. Exceed customer authorization.
  14. Misuse customer systems, credentials, logs, data, or reports.

30. Competitive Flat Revenue Share

Unless a separate written agreement applies, SierraTec Secure will use a simple, competitive flat revenue share model:
80% to Instructor or Provider
​20% to SierraTec Secure LLC
This flat revenue share applies to eligible paid offerings sold through SierraTec Secure LMC, including:
  1. Online courses.
  2. Recorded training.
  3. Certification-preparation programs.
  4. Bootcamps.
  5. eBooks.
  6. Digital downloads.
  7. Study guides.
  8. Workbooks.
  9. Templates.
  10. Practice tests.
  11. Labs and exercises.
  12. Paid live meetings.
  13. Webinars.
  14. Workshops.
  15. Coaching sessions.
  16. Office hours.
  17. Cybersecurity vulnerability assessments.
  18. Penetration testing.
  19. Incident response services.
  20. Cybersecurity risk assessments.
  21. Cyber assessments.
  22. Security consulting.
  23. Compliance-readiness assessments.
  24. Security maturity assessments.
  25. Other approved learning, digital-product, live-service, professional-service, or cybersecurity-service offerings.
Exam vouchers are vendor-specific products and may have separate economics, vendor restrictions, reseller rules, or margin requirements. Unless a separate written agreement states otherwise, exam voucher sales are not automatically subject to Instructor or Provider revenue share.
This flat rate is intended to give SierraTec Secure LMC a competitive market position by allowing approved Instructors and Providers to keep the majority of revenue while SierraTec Secure retains a platform fee for hosting, marketing, payment processing coordination, customer support, quality control, administrative support, marketplace operations, and platform maintenance.


31. Net Revenue

Gross Amount means the amount actually received by SierraTec Secure from a student, customer, subscriber, enterprise client, reseller, marketplace partner, or other buyer for an eligible paid offering.
Unless expressly stated otherwise in writing, Gross Amount, Deductions, Net Revenue, Subscription Net Revenue, refunds, credits, chargebacks, and revenue share payments will be calculated in U.S. Dollars (USD).
Deductions may include refunds, chargebacks, transaction taxes, payment-processing fees, mobile app store fees, third-party platform fees, affiliate fees, reseller fees, promotional discounts, scholarships, credits, fraud reversals, currency-conversion costs, enterprise-contract adjustments, approved pass-through expenses, and other costs directly related to the transaction.
Net Revenue means Gross Amount minus Deductions.
Instructor or Provider revenue share will be calculated based on Net Revenue, not Gross Amount.


32. Standard Sales Revenue Share

For all eligible non-subscription sales, Instructor or Provider will receive:
80% of Net Revenue
SierraTec Secure will retain:
20% of Net Revenue
This applies to eligible one-time purchases, including courses, eBooks, digital downloads, live meetings, webinars, coaching, workshops, bootcamps, cybersecurity services, vulnerability assessments, penetration testing, incident response, cyber assessments, and other approved paid offerings.
No additional instructor referral percentage, coupon percentage, promotional percentage, or marketplace percentage will apply unless expressly stated in a written addendum approved by SierraTec Secure.

33. Subscription Revenue Share Based on Minutes Consumed

For subscription-based access, SierraTec Secure will allocate:
80% of Subscription Net Revenue
to the Instructor and Provider subscription payout pool.
Each participating Instructor’s or Provider’s share of the subscription payout pool will be based on their share of total Qualifying Consumption Minutes during the applicable monthly calculation period.
The formula is:
Instructor or Provider Subscription Payment = Instructor’s or Provider’s Qualifying Consumption Minutes ÷ Total Qualifying Consumption Minutes for all eligible subscription offerings × Subscription Payout Pool
For example, if an Instructor’s course represents 5% of all Qualifying Consumption Minutes during a monthly subscription calculation period, that Instructor will receive 5% of the subscription payout pool for that period.

34. Qualifying Consumption Minutes

Qualifying Consumption Minutes means eligible minutes during which a student, subscriber, or customer actively consumes approved content or services through SierraTec Secure LMC.
Qualifying Consumption Minutes may include:
  1. Video watch time.
  2. Re-watched video minutes.
  3. Approved lab activity.
  4. Approved quiz, assessment, practice test, or simulation activity.
  5. Approved live-session attendance time.
  6. Approved coaching, webinar, workshop, or office-hour attendance.
  7. Other approved learning or service activity that SierraTec Secure chooses to count.
SierraTec Secure may exclude minutes that appear fraudulent, automated, inactive, duplicated, manipulated, generated by abuse of the platform, generated by test accounts, generated by administrative users, or otherwise inconsistent with legitimate student or customer activity.
SierraTec Secure’s platform records will control the calculation of Qualifying Consumption Minutes.

35. Revenue Share for Cybersecurity Services

Approved Providers may offer cybersecurity services through SierraTec Secure LMC, including vulnerability assessments, penetration testing, incident response, cyber assessments, risk assessments, cloud security assessments, web application testing, network testing, digital forensics support, compliance-readiness assessments, and security consulting.
All cybersecurity services must be performed only under written authorization, a statement of work, rules of engagement, proposal, work order, or other approved written agreement.
Unless a separate written agreement applies, approved cybersecurity services will be compensated at the same flat rate:
80% of Net Revenue to Provider
​20% of Net Revenue to SierraTec Secure LLC

36. Revenue Share for Live Meetings and Professional Sessions

Paid live meetings, coaching sessions, webinars, workshops, office hours, bootcamp sessions, consulting meetings, and other professional sessions will be compensated at the same flat rate:
80% of Net Revenue to Instructor or Provider
​20% of Net Revenue to SierraTec Secure LLC
The Instructor or Provider must attend scheduled sessions on time, conduct the session professionally, and provide the promised service or instruction.
SierraTec Secure may withhold payment, issue refunds, suspend listings, or terminate access if the Instructor or Provider misses meetings, provides materially inadequate service, violates platform rules, behaves unprofessionally, or receives repeated customer complaints.


37. Revenue Share for eBooks and Digital Products

eBooks, study guides, workbooks, templates, checklists, reports, technical manuals, reference materials, downloadable files, and other digital products will be compensated at the same flat rate:
80% of Net Revenue to Instructor or Provider
​20% of Net Revenue to SierraTec Secure LLC
Instructor or Provider represents and warrants that they own or have the rights necessary to sell the digital product and that the product does not contain unauthorized copyrighted material, restricted certification exam content, stolen content, confidential employer materials, malware, unlawful exploit code, or other unlawful material.

38. Enterprise and Custom Revenue Share

For enterprise, government, nonprofit, reseller, team, corporate, or custom plans, SierraTec Secure may calculate Net Revenue based on the amount actually received and reasonably allocated to the applicable course, eBook, digital product, live meeting, subscription, cybersecurity service, or professional service.
If an enterprise contract includes multiple products or services, SierraTec Secure may reasonably allocate revenue among the included offerings.
Unless a separate written agreement states otherwise, the same flat revenue share applies:
80% to Instructor or Provider
​20% to SierraTec Secure LLC

39. Instructor, Provider, and Individual Payout Schedule

Instructor, Provider, and approved individual payouts will be calculated monthly unless a written agreement states otherwise.
To provide a simple, uniform, and competitive payout schedule, SierraTec Secure will issue eligible payouts on or before the 15th calendar day of the month following the month in which the revenue becomes eligible for payout.
This uniform monthly payout schedule applies to all eligible payout categories, including:
  1. Courses.
  2. Recorded training.
  3. eBooks.
  4. Digital products.
  5. Study guides.
  6. Practice tests.
  7. Labs.
  8. Bootcamps.
  9. Paid live meetings.
  10. Webinars.
  11. Coaching sessions.
  12. Workshops.
  13. Office hours.
  14. Subscription revenue.
  15. Cybersecurity services.
  16. Vulnerability assessments.
  17. Penetration testing.
  18. Incident response services.
  19. Cyber assessments.
  20. Professional services.
  21. Other approved paid offerings.
Revenue becomes eligible for payout when SierraTec Secure has received cleared customer funds and the applicable transaction, subscription activity, live session, service, milestone, or deliverable has been completed, calculated, accepted, or otherwise approved for payout.
For subscription revenue, payout eligibility is based on the month in which the relevant Qualifying Consumption Minutes occurred and Subscription Net Revenue is calculated.
For cybersecurity services, professional services, live meetings, and milestone-based engagements, payout eligibility requires both cleared customer funds and completion, acceptance, or billable milestone approval.
If revenue becomes eligible after the monthly payout cutoff, SierraTec Secure may include the amount in the next monthly payout cycle.
SierraTec Secure may offer earlier payouts at its discretion, but early payouts are not guaranteed unless stated in a written agreement.


39.1 Approved Payout Methods

SierraTec Secure may pay Instructors, Providers, and approved individuals through one or more supported payout methods, including:
  1. PayPal
  2. Stripe
  3. Stripe Connect
  4. Other payment methods approved by SierraTec Secure in writing.
Available payout methods may vary by country, currency, account type, tax status, identity verification status, processor availability, sanctions rules, compliance requirements, and platform configuration.
SierraTec Secure may require the Instructor, Provider, or approved individual to create, connect, verify, or maintain a valid PayPal account, Stripe account, Stripe Connect account, or other approved payout account before payment can be issued.

39.2 PayPal Payouts

If PayPal is used, the Instructor, Provider, or approved individual must provide accurate PayPal account information, such as the PayPal email address or other required PayPal payout identifier.
PayPal payouts are subject to PayPal’s account requirements, country availability, currency availability, transaction limits, compliance review, identity verification, processing rules, fees, holds, reversals, and other PayPal terms.
SierraTec Secure is not responsible for payout delays, failed transfers, account limitations, account holds, incorrect PayPal information, PayPal fees, currency-conversion costs, or restrictions imposed by PayPal.

39.3 Stripe and Stripe Connect Payouts

If Stripe or Stripe Connect is used, the Instructor, Provider, or approved individual may be required to create or connect a Stripe account or Stripe Connect account and complete any required identity, tax, bank, and compliance verification.
Stripe payouts are subject to Stripe’s account requirements, country availability, currency availability, settlement timing, payout schedule, transaction limits, compliance review, identity verification, processing rules, fees, holds, reversals, reserves, and other Stripe terms.
SierraTec Secure is not responsible for payout delays, failed transfers, account limitations, account holds, incorrect bank information, Stripe fees, currency-conversion costs, settlement delays, or restrictions imposed by Stripe.

39.4 Minimum Payout Threshold

SierraTec Secure may require a minimum payout threshold of $25.00 USD before issuing a payout.
If an Instructor, Provider, or approved individual has earned less than $25.00 USD during a payout period, the unpaid balance may carry forward until the minimum threshold is met, the account is closed, or SierraTec Secure determines that payout is otherwise appropriate.
SierraTec Secure may adjust the minimum payout threshold by providing notice through email, dashboard notice, website posting, or another reasonable notice method.

39.5 Payout Fees and Currency Conversion

Instructors, Providers, and approved individuals are responsible for payout-related fees unless SierraTec Secure expressly agrees otherwise in writing.
Payout-related fees may include:
  1. PayPal fees.
  2. Stripe fees.
  3. Stripe Connect fees.
  4. Currency-conversion fees.
  5. Bank transfer fees.
  6. Wire fees.
  7. Returned-payment fees.
  8. Failed-payout fees.
  9. International transfer fees.
  10. Third-party processor fees.
SierraTec Secure may deduct applicable payout fees, currency-conversion costs, failed-payment fees, chargebacks, refunds, and other permitted deductions from amounts payable.

39.6 Required Tax and Payment Information

Before SierraTec Secure issues any payout, the Instructor, Provider, or approved individual must provide accurate and complete tax, identity, payment, and compliance information requested by SierraTec Secure or its payment processors.
SierraTec Secure may withhold payout until all required information is received, verified, and accepted.
Instructors, Providers, and approved individuals are responsible for keeping their PayPal, Stripe, bank, tax, legal name, address, and contact information current and accurate.
SierraTec Secure is not responsible for delayed or failed payouts caused by incorrect, outdated, incomplete, or unverifiable information.

39.7 Payout Holds, Adjustments, and Risk Review

SierraTec Secure may delay, withhold, offset, or reverse payouts for missing tax documentation, missing payment information, suspected fraud, refunds, chargebacks, intellectual-property claims, student complaints, customer complaints, service disputes, failed service delivery, incomplete deliverables, violation of these Terms, sanctions concerns, export-control concerns, payment-compliance concerns, incorrect payout information, or other risk-management reasons.
SierraTec Secure may also apply a temporary payout hold or reserve when reasonably necessary to address refunds, disputes, fraud risk, service-delivery issues, customer acceptance, compliance review, or payment-processor requirements.

39.8 Payout Disputes

Any payout dispute must be submitted to SierraTec Secure in writing within 30 days after the payout date or the date the payout should reasonably have appeared in the Instructor’s, Provider’s, or approved individual’s account.
If no written dispute is received within that period, the payout calculation will be deemed accepted, except where prohibited by law.
SierraTec Secure may review payout records, platform data, customer payment records, refund records, chargeback records, processor records, subscription consumption data, service-completion records, and acceptance records to resolve payout disputes.

40. Refunds, Cancellations, Disputes, and Chargebacks for Revenue Share

Instructor or Provider will not earn revenue from transactions that are refunded, reversed, charged back, canceled, disputed, unpaid, or determined to be fraudulent.
If SierraTec Secure has already paid Instructor or Provider for a transaction that is later refunded, reversed, charged back, canceled, disputed, unpaid, or determined to be fraudulent, SierraTec Secure may deduct the amount from future payments or require repayment.
For live meetings, cybersecurity services, and professional services, SierraTec Secure may issue full or partial refunds, credits, or adjustments if the service was not delivered, was materially incomplete, was outside scope, violated platform rules, or failed to meet reasonable professional standards.


41. Taxes for Instructors and Providers

Instructors and Providers are responsible for all taxes arising from their earnings.
Instructors and Providers must provide any required tax forms, certifications, or identifying information requested by SierraTec Secure or its payment providers.
SierraTec Secure may withhold taxes where required by law.
Instructors and Providers are responsible for determining whether they are legally eligible to receive payment from SierraTec Secure.

42. Changes to Revenue Share

SierraTec Secure may update the flat revenue share rate, subscription consumption calculation method, eligible activity rules, payment procedures, service approval rules, payout schedule, minimum payout threshold, or supported payout methods by providing at least 30 days’ notice through email, dashboard notice, website posting, or another reasonable notice method.
Changes will apply only to future transactions, future service engagements, or future subscription calculation periods unless immediate change is required for legal compliance, fraud prevention, payment-provider requirements, platform security, regulatory reasons, sanctions compliance, export-control compliance, or customer contract requirements.

43. Intellectual Property Rights

All website content, course materials, videos, text, graphics, logos, trademarks, service marks, software, designs, layouts, images, downloads, assessments, labs, certificates, documentation, and other materials provided by SierraTec Secure are owned by SierraTec Secure or its licensors and are protected by intellectual property and other laws.
Except as expressly permitted by these Terms or by written permission from SierraTec Secure, you may not copy, reproduce, modify, distribute, publish, display, perform, transmit, sell, license, create derivative works from, or otherwise exploit any portion of our website, services, software, courses, digital products, cybersecurity reports, or materials.
All rights not expressly granted are reserved by SierraTec Secure.

44. License to Instructor and Provider Content

Instructor and Provider retain ownership of their submitted content, except for SierraTec-owned templates, branding, platform assets, or materials created under a separate work-made-for-hire, contractor, employment, or custom agreement.
Instructor and Provider grant SierraTec Secure a worldwide, non-exclusive, sublicensable, transferable license to host, reproduce, display, stream, distribute, market, promote, sell, modify for formatting or accessibility, and otherwise use submitted content for the operation and promotion of the platform.
This license includes the right to:
  1. Stream or display content to enrolled students.
  2. Include content in subscriptions, bundles, bootcamps, promotions, enterprise programs, and reseller programs.
  3. Create previews, thumbnails, excerpts, captions, transcripts, and accessibility versions.
  4. Use Instructor’s or Provider’s name, image, likeness, voice, biography, credentials, business name, and profile to market the offering.
  5. Preserve student access to purchased content after Instructor or Provider removes or stops updating a course, subject to these Terms.

45. Removal of Instructor or Provider Content

Instructor or Provider may request removal of submitted content by following SierraTec Secure’s support process.
However:
  1. Students or customers who purchased or enrolled before removal may continue to receive access if SierraTec Secure’s student terms, lifetime-access commitments, subscription terms, customer contracts, or applicable law require it.
  2. SierraTec Secure may continue using limited excerpts, thumbnails, previews, metadata, and promotional materials for a reasonable wind-down period.
  3. SierraTec Secure may retain archival copies for legal, compliance, dispute-resolution, backup, audit, and fraud-prevention purposes.
  4. Revenue earned before removal remains subject to refunds, chargebacks, deductions, and these Terms.

46. Trademarks

The SierraTec Secure name, logo, brand features, product names, service names, and related marks are trademarks or trade names of SierraTec Secure LLC or its licensors.
You may not use our trademarks, logos, or brand materials without our prior written permission.

47. Third-Party Content, Tools, Vendors, and Links

Our website or services may contain links to third-party websites, platforms, tools, certification bodies, exam vendors, testing providers, payment processors, video services, lab providers, meeting platforms, cloud providers, cybersecurity tools, or other external resources.
We do not control third-party websites or services and are not responsible for their content, policies, security, availability, accuracy, or practices.
Your use of third-party services may be subject to separate terms and policies.
References to third-party certifications, organizations, vendors, tools, frameworks, or technologies are for educational and informational purposes and do not imply endorsement, sponsorship, partnership, authorized reseller status, or official affiliation unless expressly stated.

48. Privacy

Your use of the website and services is also governed by our Privacy Policy.
By using our services, you consent to our collection, use, storage, and processing of information as described in the Privacy Policy.
Cybersecurity services may require additional handling of sensitive customer data, system information, logs, technical evidence, credentials, or other confidential information. Exam voucher purchases may require additional processing of candidate information, exam information, vendor information, or testing-provider information.
Additional data-handling obligations may be stated in a written agreement, statement of work, rules of engagement, vendor requirement, or privacy addendum.

49. Service Availability and Changes

We aim to provide reliable access to our website and services, but we do not guarantee uninterrupted, error-free, or permanent availability.
We may update, suspend, restrict, or discontinue any service, feature, account, product, course, subscription, live session, exam voucher offering, cybersecurity service, professional service, or content at any time, with or without notice.
We are not liable for service interruptions, delays, access issues, technical problems, data loss, unavailable content, missed meetings, delayed services, voucher delivery delays, vendor delays, payout delays caused by payment processors, or platform outages, except where required by law.

50. Account Suspension and Termination

You may request account cancellation by contacting us at info@sierratecsecure.com.
We may suspend, restrict, or terminate your account, listing, instructor status, provider status, payout eligibility, or access to services if:
  1. You violate these Terms.
  2. You fail to pay required fees.
  3. Your payment is reversed, disputed, or charged back.
  4. You misuse cybersecurity training materials.
  5. You misuse exam vouchers.
  6. You share account access without authorization.
  7. You engage in fraud, abuse, or illegal activity.
  8. You upload infringing, unlawful, unsafe, or misleading content.
  9. You provide deficient, unsafe, unauthorized, or unprofessional cybersecurity services.
  10. You exceed the scope of a cybersecurity engagement.
  11. Your conduct creates risk for SierraTec Secure, other users, instructors, providers, systems, customers, vendors, testing providers, certification bodies, payment processors, or third parties.
  12. We are required to do so by law, regulation, court order, payment-provider rule, vendor rule, or government request.
Upon termination, your right to access the website, courses, subscriptions, digital products, exam vouchers, instructor tools, provider tools, and services may end immediately.
We may delete or restrict access to account information, submitted content, progress records, certificates, voucher records, service records, payout records, or related materials, subject to applicable law and our data retention practices.

51. Disclaimers

The website, courses, products, subscriptions, training materials, labs, practice tests, exam vouchers, live sessions, consulting services, cybersecurity services, professional services, payout features, and all related services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, SierraTec Secure disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, course suitability, voucher suitability, vendor availability, exam availability, payout availability, payment-processor availability, and service suitability.
We do not warrant that:
  1. The services will meet your expectations or requirements.
  2. The services will be uninterrupted, secure, timely, or error-free.
  3. Any course, bootcamp, subscription, lab, or practice test will guarantee exam success.
  4. Any training will result in employment, promotion, revenue, certification, or business outcomes.
  5. Any Exam Voucher will guarantee exam eligibility, exam availability, exam scheduling, exam success, certification approval, or certification issuance.
  6. Any cybersecurity service will identify all vulnerabilities, prevent all incidents, ensure compliance, or eliminate security risk.
  7. Any payout method will be available in every country, currency, or account type.
  8. Any content will always be current, complete, accurate, or available.
  9. Any errors will be corrected.
Educational materials may become outdated due to changes in technology, certification requirements, vendor requirements, laws, frameworks, tools, threats, or industry practices.
You are responsible for verifying current requirements with applicable certification bodies, exam vendors, testing providers, employers, regulators, legal counsel, professional advisors, or security professionals.

52. No Professional, Legal, Financial, Employment, Compliance, Exam, or Security Guarantee

SierraTec Secure provides educational, training, consulting, cybersecurity, and professional services.
Our materials and services do not constitute legal, financial, investment, tax, employment, insurance, regulatory, exam-registration, certification, or compliance advice unless expressly stated in a written agreement and provided by a qualified professional.
Cybersecurity content and services are provided for education, assessment, support, and professional development. Security testing and assessment work may reduce risk but cannot eliminate all risk.
Exam vouchers and training materials do not guarantee that you will pass any exam or receive any certification.
You are responsible for obtaining appropriate authorization, legal guidance, risk approval, compliance advice, vendor guidance, certification guidance, and professional advice before performing security testing, compliance work, technical activity, or certification-related activity.

53. Limitation of Liability

To the fullest extent permitted by law, SierraTec Secure LLC and its owners, officers, employees, contractors, instructors, providers, partners, agents, affiliates, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including loss of profits, revenue, business, goodwill, data, access, opportunities, exam fees, certification opportunities, security posture, system availability, payout delays, failed payouts, processor limitations, or other intangible losses.
This limitation applies whether the claim is based on contract, tort, negligence, strict liability, warranty, statute, or any other legal theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability for any claim related to the website, services, products, courses, subscriptions, exam vouchers, cybersecurity services, professional services, payouts, or these Terms will not exceed the amount you paid to SierraTec Secure for the specific product or service giving rise to the claim during the three months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

54. Indemnification

You agree to defend, indemnify, and hold harmless SierraTec Secure LLC and its owners, officers, employees, contractors, instructors, providers, partners, agents, affiliates, and licensors from and against any claims, demands, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
  1. Your use or misuse of the website or services.
  2. Your violation of these Terms.
  3. Your violation of law or third-party rights.
  4. Your User Content.
  5. Your unauthorized use of cybersecurity tools, techniques, labs, services, or training materials.
  6. Your misuse of Exam Vouchers or violation of vendor rules.
  7. Your payment disputes, chargebacks, or billing violations.
  8. Your negligence, fraud, misconduct, or unauthorized activity.
  9. Your submitted content, services, deliverables, or professional work.
  10. Your misuse of student or customer data.
  11. Your tax obligations.
  12. Your unauthorized cybersecurity testing, assessment, incident response, or system access.
  13. Your incorrect payout information or violation of payment-processor terms.

55. Export Compliance and Sanctions

You agree to comply with all applicable export control, sanctions, and trade laws.
You may not use, access, export, re-export, transfer, or provide our services, software, technical materials, cybersecurity tools, training content, exam vouchers, payouts, or professional services in violation of U.S. law or any applicable international law.
You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to applicable comprehensive sanctions, and that you are not listed on any restricted-party list.
We may restrict or terminate access if required for export-control, sanctions, payment-compliance, legal, vendor, or risk-management reasons.

56. Communications and Notices

By creating an account, making a purchase, subscribing, enrolling in a course, purchasing an exam voucher, booking a service, offering content, becoming an Instructor or Provider, receiving payouts, or contacting us, you agree that we may send you transactional, administrative, service-related, billing, account, security, exam voucher, vendor-related, payout-related, tax-related, and support communications.
We may provide notices by email, website posting, account dashboard message, SMS where permitted, regular mail, or other reasonable means.
Marketing communications may be governed by separate consent and opt-out rules.


57. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.


58. Dispute Resolution and Venue

Any dispute, claim, or controversy arising out of or relating to these Terms, the website, products, services, courses, subscriptions, exam vouchers, live sessions, cybersecurity services, professional services, payouts, or platform use shall be brought in the state or federal courts located in Virginia, unless otherwise required by applicable law.
You and SierraTec Secure agree to submit to the personal jurisdiction and venue of those courts.


59. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or removed if modification is not possible.


60. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.


61. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations in connection with a merger, acquisition, sale of assets, restructuring, financing, corporate transaction, or by operation of law.


62. Entire Agreement

These Terms, together with any applicable Privacy Policy, Refund Policy, order form, invoice, subscription terms, course rules, exam voucher terms, vendor terms, instructor rules, provider rules, payout rules, statement of work, rules of engagement, or written agreement, constitute the entire agreement between you and SierraTec Secure regarding your use of the website and services.


63. Changes to These Terms

We may update these Terms from time to time.
When we update the Terms, we may change the “Last updated” date above.
Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.
If you do not agree to the updated Terms, you must stop using the website and services.

64. Contact Information

If you have questions about these Terms, please contact us:
SierraTec Secure LLC
​3602 Fayette CT
Woodbridge VA 22193
​Phone: (703) 906-7186
​Email: info@sierratecsecure.com
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