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Return And Refund

Return Policy


Last updated: 28-06-2025



Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.



Returns


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.



Return Process


To return an item, please email customer service at info@sierratecsecure.com to obtain a Return Merchandise Authorization (RMA) number. Please include the item, proof of purchase, and return form.



After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:




SierraTec Secure LLC

Attn: Returns

RMA #

187 E. Warm Springs Road, Suite B227

Las Vegas, Nevada 89116


Please note: You will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid label, $10.00 will be deducted from your return to cover shipping charges.



Refunds


After receiving and inspecting your return, we will process your refund or exchange. Please allow at least thirty (30) days from the receipt of your item for processing. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return is processed.



Exceptions


The following items cannot be returned or exchanged:



  • Digital products cannot be returned For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


Questions


If you have any questions concerning our return policy, please contact us at:



Phone: (703) 906-7186

Email: info@sierratecsecure.com

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