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Privacy Policy

PRIVACY POLICY

Last updated: June 22, 2026


SierraTec Secure LLC (“SierraTec Secure,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, protect, and process information when you access or use www.sierratecsecure.com, any related learning management platform, account portal, course marketplace, instructor portal, provider portal, subscriptions, bootcamps, practice tests, labs, exam vouchers, eBooks, digital products, downloadable materials, live sessions, consulting services, cybersecurity services, professional services, and other products or services offered by SierraTec Secure.
By using our website, creating an account, purchasing a product or service, enrolling in a course, subscribing to a plan, purchasing an exam voucher, downloading materials, booking a live session, becoming an Instructor or Provider, receiving payouts, or otherwise using our services, you acknowledge that we process information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use our website, platform, products, or services.
This Privacy Policy is intended for general business use and should be reviewed by qualified legal counsel before publication or implementation.

1. Company Information

This Privacy Policy applies to SierraTec Secure LLC.
SierraTec Secure LLC
3602 Feyette CT
Woodbridge, VA 22193
Email: info@sierratecsecure.com
​Phone: (703) 906-7186

2. Scope of This Privacy Policy

This Privacy Policy applies to information we collect or process through:
  1. Our website.
  2. Our learning management platform.
  3. Student accounts and dashboards.
  4. Instructor and Provider portals.
  5. Course enrollments.
  6. Bootcamps and training programs.
  7. Subscriptions.
  8. Practice tests, quizzes, labs, and assessments.
  9. Exam voucher purchases and fulfillment.
  10. eBooks and digital products.
  11. Downloadable materials.
  12. Live meetings, webinars, coaching, workshops, and office hours.
  13. Cybersecurity services, including vulnerability assessments, penetration testing, incident response, cyber assessments, risk assessments, and security consulting.
  14. Enterprise training and custom services.
  15. Payment, billing, refund, and payout activity.
  16. Customer support, sales, and account communications.
  17. Marketing communications, where permitted.
  18. Any other SierraTec Secure product, service, feature, or platform function that links to this Privacy Policy.
This Privacy Policy does not apply to third-party websites, platforms, payment processors, exam vendors, testing providers, certification bodies, cloud providers, meeting platforms, or other services that we do not own or control. Those third parties may have their own privacy policies and terms.

3. Information We Collect

We may collect information directly from you, automatically through our website and platform, from third parties, or through business and service interactions.


3.1 Account and Contact Information

We may collect:
  1. Name.
  2. Email address.
  3. Phone number.
  4. Mailing address.
  5. Billing address.
  6. Username.
  7. Password or authentication credentials.
  8. Account profile information.
  9. Organization, company, school, or agency name.
  10. Job title or role.
  11. Country, state, region, or time zone.
  12. Communication preferences.

3.2 Student and Learning Information

When you enroll in courses, bootcamps, subscriptions, labs, practice tests, or training programs, we may collect:
  1. Course enrollments.
  2. Subscription plan information.
  3. Learning progress.
  4. Course completion records.
  5. Quiz, practice test, assessment, and lab activity.
  6. Assignment submissions.
  7. Certificates or completion records.
  8. Course messages, comments, reviews, and feedback.
  9. Attendance records for live sessions.
  10. Watch time, consumption minutes, and other learning activity.
  11. Technical lab activity and training environment usage.
  12. Support requests related to learning.

3.3 Payment, Billing, and Transaction Information

When you purchase products or services, we may collect:
  1. Products or services purchased.
  2. Pricing, discounts, and promotional information.
  3. Transaction dates and amounts.
  4. Billing contact information.
  5. Payment status.
  6. Refund, chargeback, cancellation, and dispute information.
  7. Invoice, receipt, quote, order form, or purchase history.
  8. Currency information, including U.S. Dollar payment records.
  9. Tax-related information where required.
We may use third-party payment processors, including Stripe, Stripe Connect, PayPal, or other approved payment providers. We generally do not store full credit card numbers. Payment processors may collect and process payment information under their own privacy policies and terms.

3.4 Instructor, Provider, and Payout Information

If you apply to become, or act as, an Instructor, Provider, contributor, partner, consultant, or approved individual receiving payouts, we may collect:
  1. Name and contact information.
  2. Business name.
  3. Professional biography.
  4. Profile photo or likeness.
  5. Credentials, certifications, licenses, and qualifications.
  6. Work samples, course samples, service descriptions, and deliverables.
  7. Teaching, consulting, or cybersecurity service experience.
  8. Identity verification information.
  9. Tax forms and tax identifiers where required.
  10. PayPal account information.
  11. Stripe or Stripe Connect account information.
  12. Bank or payout information processed through approved providers.
  13. Revenue share calculations.
  14. Subscription consumption minutes.
  15. Payout records.
  16. Refunds, chargebacks, offsets, reserves, and payout dispute records.
  17. Compliance and risk review information.
  18. Customer or student feedback related to your offerings.

3.5 Exam Voucher Information

If you purchase or use an exam voucher, exam credit, testing code, authorization code, or similar exam-purchase instrument, we may collect:
  1. Name.
  2. Email address.
  3. Billing information.
  4. Candidate information.
  5. Vendor or certification program selected.
  6. Exam code or exam name.
  7. Voucher purchase details.
  8. Voucher delivery details.
  9. Voucher status, where available.
  10. Expiration information, where available.
  11. Refund, cancellation, or support requests.
  12. Communications with exam vendors, testing providers, distributors, or authorized fulfillment partners.
Exam vouchers are vendor specific. Exam vendors, testing providers, certification bodies, distributors, and online proctoring providers may collect and process additional information under their own privacy policies and candidate agreements.

3.6 Live Meeting and Communication Information

For live meetings, coaching, webinars, workshops, office hours, consulting meetings, and similar sessions, we may collect:
  1. Meeting registration details.
  2. Meeting date, time, duration, and attendance.
  3. Meeting links and access details.
  4. Chat messages and questions.
  5. Audio, video, or recordings, if recording is disclosed or enabled.
  6. Session notes.
  7. Feedback, ratings, and support requests.
  8. Communications between students, customers, instructors, providers, and SierraTec Secure staff.

3.7 Cybersecurity Service Information

If you request, purchase, participate in, or provide cybersecurity services, we may collect and process information necessary to scope, perform, verify, support, and administer the engagement.
This may include:
  1. Customer contact and organization information.
  2. Authorized points of contact.
  3. Statements of work.
  4. Rules of engagement.
  5. Authorization documents.
  6. Target assets, systems, domains, IP addresses, applications, cloud accounts, network details, or device information.
  7. Logs, screenshots, samples, artifacts, evidence, and technical files.
  8. Vulnerability findings.
  9. Risk ratings.
  10. Penetration testing notes.
  11. Incident response records.
  12. Malware or suspicious-file information.
  13. Digital forensic artifacts.
  14. Remediation guidance.
  15. Security reports and deliverables.
  16. Meeting notes and debrief records.
  17. Customer acceptance, milestone, and completion records.
Cybersecurity service information may include confidential, sensitive, proprietary, regulated, or security-related information. We use this information only to provide, support, secure, administer, and document the approved service, unless otherwise permitted by the customer or required by law.

3.8 User Content and Submitted Information

You may submit information through the website or platform, including:
  1. Comments.
  2. Reviews.
  3. Questions.
  4. Messages.
  5. Assignments.
  6. Files.
  7. Feedback.
  8. Support requests.
  9. Profile information.
  10. Service details.
  11. Authorization documents.
  12. Candidate information.
  13. Course materials, eBooks, digital products, reports, or deliverables submitted by Instructors or Providers.

3.9 Automatically Collected Information

When you use our website or services, we may automatically collect:
  1. IP address.
  2. Device identifiers.
  3. Browser type.
  4. Operating system.
  5. Device type.
  6. Referring and exit pages.
  7. Pages viewed.
  8. Clicks and navigation activity.
  9. Course access activity.
  10. Video watch time and consumption minutes.
  11. Log files.
  12. Session activity.
  13. Approximate location based on IP address.
  14. Date and time of access.
  15. Cookies, pixels, and similar tracking technologies.
  16. Security logs and fraud-prevention signals.

3.10 Information From Third Parties

We may receive information from third parties, including:
  1. Payment processors.
  2. PayPal.
  3. Stripe or Stripe Connect.
  4. Exam vendors.
  5. Testing providers.
  6. Certification bodies.
  7. Voucher distributors.
  8. Identity verification providers.
  9. Cloud service providers.
  10. Learning platform providers.
  11. Meeting platform providers.
  12. Marketing and analytics providers.
  13. Enterprise customers or organizations.
  14. Instructors, Providers, partners, and contractors.
  15. Security tools and cybersecurity service vendors.
  16. Public sources, where permitted.

4. How We Use Information

We may use information for the following purposes:


4.1 To Provide and Operate Services

We use information to:
  1. Create and manage accounts.
  2. Provide access to courses, subscriptions, bootcamps, labs, practice tests, and digital products.
  3. Process course enrollments and learning activity.
  4. Deliver eBooks and downloadable materials.
  5. Provide certificates or completion records.
  6. Fulfill exam voucher purchases.
  7. Schedule and deliver live meetings, webinars, coaching, workshops, and office hours.
  8. Provide cybersecurity services and professional services.
  9. Support enterprise training and custom engagements.
  10. Maintain student, customer, instructor, and provider dashboards.


4.2 To Process Payments, Refunds, and Payouts

We use information to:
  1. Process payments.
  2. Issue invoices and receipts.
  3. Manage refunds, disputes, cancellations, and chargebacks.
  4. Calculate revenue share.
  5. Calculate subscription payout pools based on qualifying consumption minutes.
  6. Issue Instructor, Provider, and individual payouts.
  7. Manage tax documentation.
  8. Verify payment and payout information.
  9. Detect and prevent payment fraud.
  10. Comply with payment processor requirements.

4.3 To Provide Customer Support

We use information to:
  1. Respond to questions and support requests.
  2. Troubleshoot account, access, billing, course, voucher, payout, or technical issues.
  3. Provide service updates.
  4. Resolve disputes.
  5. Communicate about orders, subscriptions, vouchers, services, and payouts.

4.4 To Provide Cybersecurity Services

For cybersecurity services, we use information to:
  1. Scope engagements.
  2. Confirm authorization.
  3. Conduct vulnerability assessments.
  4. Conduct penetration testing.
  5. Support incident response.
  6. Review security logs, artifacts, or evidence.
  7. Prepare reports and deliverables.
  8. Provide remediation guidance.
  9. Conduct debriefs and retesting.
  10. Maintain records necessary for service delivery, legal compliance, and dispute resolution.

4.5 To Improve and Develop Services

We may use information to:
  1. Analyze website and platform performance.
  2. Understand how users interact with courses and services.
  3. Improve course quality.
  4. Improve subscriptions and learning paths.
  5. Improve exam voucher support.
  6. Improve cybersecurity service delivery.
  7. Develop new products and features.
  8. Conduct quality assurance.
  9. Train staff and contractors.
  10. Improve security, reliability, and user experience.

4.6 To Communicate With You

We may use information to send:
  1. Account notices.
  2. Transactional messages.
  3. Billing and payment notices.
  4. Payout notices.
  5. Exam voucher notices.
  6. Subscription notices.
  7. Course and bootcamp updates.
  8. Live meeting reminders.
  9. Cybersecurity service communications.
  10. Security alerts.
  11. Policy updates.
  12. Administrative messages.
  13. Marketing messages, where permitted by law.
You may opt out of marketing emails, but you may still receive transactional, security, billing, service, or account-related messages.

4.7 To Protect the Platform and Prevent Misuse

We may use information to:
  1. Detect fraud.
  2. Prevent account abuse.
  3. Investigate suspicious activity.
  4. Protect against unauthorized access.
  5. Enforce our Terms of Service.
  6. Prevent misuse of cybersecurity training or services.
  7. Prevent exam voucher fraud.
  8. Protect students, customers, instructors, providers, partners, and the public.
  9. Monitor platform security.
  10. Respond to legal, regulatory, or security incidents.

4.8 To Comply With Legal and Business Obligations

We may use information to:
  1. Comply with applicable law.
  2. Respond to lawful requests.
  3. Maintain tax, accounting, and business records.
  4. Enforce agreements.
  5. Resolve disputes.
  6. Protect legal rights.
  7. Comply with export-control, sanctions, payment, and anti-fraud obligations.
  8. Comply with vendor, testing provider, payment processor, or certification program requirements.

5. How We Share Information

We do not sell personal information for money. We may share information as described below.


5.1 Service Providers

We may share information with service providers who help us operate our business, including providers of:
  1. Website hosting.
  2. Learning management systems.
  3. Cloud storage.
  4. Payment processing.
  5. Payout processing.
  6. Email delivery.
  7. Customer support.
  8. Analytics.
  9. Marketing tools.
  10. Video hosting.
  11. Meeting platforms.
  12. Cybersecurity tools.
  13. Identity verification.
  14. Tax processing.
  15. Accounting.
  16. Legal and compliance support.
These providers may process information only as needed to provide services to us, unless they have an independent legal basis or separate relationship with you.

5.2 Payment and Payout Providers

We may share information with PayPal, Stripe, Stripe Connect, banks, card networks, payment processors, payout processors, fraud-prevention providers, and related financial service providers to process payments, refunds, chargebacks, disputes, and payouts.
These providers may collect and process information under their own privacy policies and legal obligations.

5.3 Exam Vendors and Testing Providers

For exam vouchers, we may share information with certification vendors, exam sponsors, voucher distributors, testing providers, testing centers, online proctoring providers, and related partners as necessary to process, deliver, support, verify, or administer voucher purchases.
These third parties may have their own privacy policies, candidate agreements, exam rules, and data-handling practices.

5.4 Instructors and Providers

We may share limited information with Instructors or Providers when necessary to deliver courses, live sessions, coaching, webinars, workshops, cybersecurity services, professional services, or customer support.
For example, we may share student names, enrollment details, course progress, meeting attendance, customer contact details, service scope, or authorized engagement information.
Instructors and Providers are required to use this information only for approved SierraTec Secure services and to protect student and customer information.

5.5 Enterprise Customers and Organizations

If your access is provided through an employer, school, government agency, company, nonprofit, or other organization, we may share relevant information with that organization, such as:
  1. Enrollment status.
  2. Course progress.
  3. Completion records.
  4. Certificates.
  5. Attendance.
  6. Subscription usage.
  7. Assigned training activity.
  8. Exam voucher purchase or assignment status, where applicable.
  9. Support or compliance information related to the organization’s account.

5.6 Cybersecurity Service Customers and Authorized Parties

For cybersecurity services, we may share information with the customer, authorized customer representatives, approved Providers, subcontractors, legal or compliance advisors, insurers, incident response teams, or other parties identified in the applicable statement of work, rules of engagement, or written authorization.
We may also share cybersecurity information when necessary to respond to security incidents, prevent harm, comply with law, or protect rights and safety.

5.7 Legal, Safety, and Compliance Disclosures

We may disclose information if we believe disclosure is necessary to:
  1. Comply with law, regulation, court order, subpoena, or legal process.
  2. Respond to government, law enforcement, or regulatory requests.
  3. Enforce our Terms of Service.
  4. Protect our rights, property, systems, users, customers, instructors, providers, or the public.
  5. Investigate fraud, security incidents, or misuse.
  6. Comply with export-control, sanctions, payment, vendor, or certification requirements.
  7. Prevent unauthorized cybersecurity activity or exam voucher fraud.

5.8 Business Transfers

If SierraTec Secure is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5.9 With Your Consent

We may share information when you direct us to do so or when you give us consent.

6. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, local storage, session replay tools, analytics tools, and similar technologies to:
  1. Keep you signed in.
  2. Remember preferences.
  3. Operate our website and platform.
  4. Measure website traffic.
  5. Understand course and platform usage.
  6. Improve performance.
  7. Prevent fraud.
  8. Secure accounts.
  9. Support marketing and advertising, where permitted.
  10. Analyze user experience.
You can adjust browser settings to block or delete cookies. Some features may not work properly without cookies.
We may also use third-party analytics or advertising tools. These third parties may collect information across websites and services according to their own privacy policies.

7. Analytics and Advertising

We may use analytics tools to understand how users interact with our website, courses, services, and platform.
We may use advertising or marketing tools to promote courses, bootcamps, eBooks, live sessions, cybersecurity services, and other offerings.
Where required by law, we will provide choices regarding targeted advertising, marketing cookies, or similar technologies.
You may opt out of marketing emails by using the unsubscribe link or contacting us at info@sierratecsecure.com.

8. Do Not Track and Global Privacy Controls

Some browsers offer “Do Not Track” signals. Because there is no single industry standard for responding to these signals, we may not respond to all Do Not Track signals.
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